General Information
Aurus Apartments are managed by LITE-PROM d.o.o., located at Majkovečka ulica 51, Majkovec, Croatia. By booking a stay at Aurus Apartments, guests agree to these Terms & Conditions.
Apartments & Pricing
Aurus Apartments offers two units for rent:
- Aurus 1: €250 per night
- Aurus 2: €200 per night
All prices are in EUR and include VAT. A minimum stay of three (3) nights is required.
Booking & Payment
- All reservations must be made through our website.
- After submitting a booking request, guests will receive an email with payment instructions for bank transfer.
- Guests have 48 hours to complete the payment. If payment is not received within this period, the reservation will be cancelled.
- Once payment is received, the reservation is confirmed.
- No online payments are available.
Cancellation & Refund Policy
- All bookings are non-refundable.
- Cancellations are not allowed unless due to the following unforeseen circumstances:
- Serious illness (medical documentation required)
- Pregnancy complications
- Death or serious injury of the guest, their spouse, domestic partner, child, parent, sibling, or legal dependent
- Divorce
- If a cancellation request due to one of the above reasons is submitted at least three (3) days before the arrival date and valid documentation is provided, a refund (minus bank fees) will be processed.
- No refunds will be issued for no-shows, travel disruptions, or personal travel preferences.
Check-In & Check-Out
- Check-in: from 4:00 PM
- Check-out: by 10:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges.
Guest Responsibilities
- Guests must respect house rules and local regulations.
- Any damage to the property must be reported immediately and compensated by the guest.
- The accommodation is for the number of guests specified in the booking. Additional guests may be refused or charged extra.
- Smoking and pets are not allowed in the apartments.
- Noise must be kept to a minimum, especially after 11:00 PM.
Liability & Force Majure
- Aurus Apartments is not responsible for personal injuries, loss of personal belongings, or delays caused by external factors (e.g., transportation disruptions, weather conditions, natural disasters).
- In case of force majeure (e.g., war, terrorism, pandemics, natural disasters, government restrictions), we are not liable for refunds but will consider alternative solutions.
Jurisdiction
- Any disputes will be settled under Croatian law in the jurisdiction of the Dubrovnik Court.