Introduction
LITE-PROM d.o.o. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data when you book accommodation at Aurus Apartments.
Data We Collect
We collect the following personal data:
- Name and surname
- Email address
- Phone number
- Booking details (check-in/check-out dates, number of guests, apartment selected)
- IP address (for security and fraud prevention)
How We Use Your Data
Your data is used for the following purposes:
- To process and manage bookings
- To communicate with you regarding your reservation
- To comply with legal requirements (e.g., tax reporting, guest registration as per Croatian law)
- To improve our services
Data Sharing & Security
- We do not sell or share your personal data with third parties, except:
- With local authorities as required by law
- We implement strict security measures to protect your data from unauthorized access, loss, or misuse.
Cookies & Tracking
- Our website uses cookies to enhance user experience.
- Cookies help us analyze site traffic and improve our services.
- By using our website, you consent to our use of cookies. You can disable them in your browser settings.
Data Retention
- We retain booking data for five (5) years to comply with legal and accounting obligations.
- Personal data collected for marketing purposes will be stored until you opt-out.
Your Rights
Under GDPR, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Request data portability
- Lodge a complaint with the Croatian Data Protection Authority (AZOP)
To exercise your rights, please contact us at: info@aurusapartments.com
Changes To This Policy
We may update this policy from time to time. The latest version will always be available on our website.